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Privacy Policy

Last updated Aug 9, 2025

This Privacy Notice for Klinikmed Technologies Private Limited (doing business as Medikloud) ("we", "us", or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at https://www.medikloud.com or any website of ours that links to this Privacy Notice
  • Download and use our mobile application (Medikloud-mobile), or any other application of ours that links to this Privacy Notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@medikloud.com.

Summary of Key Points

  • We may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
  • We do not process sensitive personal information.
  • We may collect information from public databases, marketing partners, social media platforms, and other outside sources.
  • We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with law.
  • We may share information in specific situations and with specific third parties.
  • We use appropriate organizational and technical safeguards to protect your personal information. However, no system can guarantee complete security.
  • Depending on your location, applicable privacy laws may give you certain rights regarding your personal information.
  • You can exercise your rights by submitting a data subject access request or contacting us. We will respond in accordance with applicable data protection laws.

Table of Contents

  1. What information do we collect?
  2. How do we process your information?
  3. When and with whom do we share your personal information?
  4. Do we use cookies and other tracking technologies?
  5. Do we offer artificial intelligence-based products?
  6. How do we handle your social logins?
  7. How long do we keep your information?
  8. How do we keep your information safe?
  9. What are your privacy rights?
  10. Controls for do-not-track features
  11. Do we make updates to this notice?
  12. How can you contact us about this notice?
  13. How can you review, update, or delete the data we collect from you?

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide when you:

  • Register on the Services
  • Express interest in our products/services
  • Participate in activities on the Services
  • Contact us

Personal Information Provided by You may include:

  • Names
  • Phone numbers
  • Email addresses
  • Usernames
  • Passwords
  • Contact or authentication data
  • Billing addresses
  • Debit/credit card numbers
  • Contact preferences
  • Mailing addresses

Sensitive Information: We do not process sensitive information.

Payment Data: We may collect data needed to process your payment, such as your card number and security code. Payments are handled by Razorpay. View their privacy notice here.

Social Media Login Data: You may register using your social media account (e.g., Facebook, X). We will collect your profile info as outlined in the section "How do we handle your social logins?"

Application Data

  • Geolocation Information: With your permission, we may collect location data. You can manage this in your device settings.
  • Push Notifications: We may send notifications about your account or app features. You may opt out in your device settings.

This data supports app security, troubleshooting, analytics, and reporting. All personal information you provide must be accurate and current. Notify us of any changes.

Information automatically collected

We automatically collect some technical data when you use our Services. This may include:

  • IP address
  • Browser and device type
  • Operating system
  • Language preference
  • Referring URLs
  • Device name and country
  • Usage patterns
  • Security-related data

Technologies Used: We use cookies and similar tools.

  • Log and Usage Data: Includes diagnostics, access times, features used, and system logs.
  • Device Data: Includes hardware details, browser type, OS, ISP/carrier info, and configuration.
  • Location Data: Includes approximate or precise geolocation depending on device settings. You can opt out in your device's Location settings.

Google API

Our use of information from Google APIs complies with the Google API Services User Data Policy, including Limited Use requirements.

Information collected from other sources

We may collect limited personal information from third parties. Sources include:

  • Public databases
  • Joint marketing partners
  • Affiliate programs
  • Data providers
  • Social media platforms
  • Other third parties

Collected data may include:

  • Mailing and email addresses
  • Phone numbers
  • Job titles
  • User behavior data
  • IP addresses
  • Social profiles and URLs

If you interact via a platform (e.g., Facebook or X), we may receive:

  • Name
  • Email address
  • Gender

Access depends on your privacy settings on that platform. Their use of your data is governed by their privacy policy, not ours.

2. How Do We Process Your Information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts.
  • To deliver and facilitate delivery of services to the user.
  • To respond to user inquiries/offer support to users.
  • To send administrative information to you.
  • To fulfil and manage your orders.
  • To request feedback.
  • To send you marketing and promotional communications.
  • To deliver targeted advertising to you.
  • To evaluate and improve our Services, products, marketing, and your experience.
  • To identify usage trends.
  • To determine the effectiveness of our marketing and promotional campaigns.
  • To comply with our legal obligations.

3. When and With Whom Do We Share Your Personal Information?

We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of our business.
  • Offer Wall. Our application(s) may display a third-party hosted "offer wall" offering virtual currency or gifts in exchange for completing advertisements. When you interact with an offer wall, your user ID may be shared to prevent fraud and assign rewards correctly.

4. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar technologies (e.g., web beacons, pixels) for purposes like:

  • Maintaining security and account protection
  • Preventing crashes and fixing bugs
  • Saving your preferences
  • Enabling basic functionality

Third-party use: We allow service providers and third parties to use tracking technologies for analytics and advertising, including displaying personalized ads and abandoned cart reminders.

Google Analytics: We may share information with Google Analytics. To opt out: https://tools.google.com/dlpage/gaoptout. Learn more at Google's Privacy & Terms. Details are available in our Cookie Notice.

5. Do We Offer Artificial Intelligence-Based Products?

We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

Use of AI Technologies Our Services may include AI features delivered by providers such as:

  • OpenAI
  • Amazon Web Services (AWS) AI
  • Anthropic
  • Hugging Face
  • LLama

Your input and personal information may be processed by these providers under our agreement and in line with this Privacy Notice. Do not use AI features in ways that violate their terms.

Our AI Products Include:

  • Image analysis
  • AI automation
  • AI applications
  • Natural language processing

We safeguard your personal information during AI-based processing with technical and legal protections.

6. How Do We Handle Your Social Logins?

If you choose to register or log in using a social media account, we may have access to certain profile information.

This may include:

  • Your name
  • Email address
  • Profile picture
  • Friends list
  • Other public information on your profile

We use this information as outlined in this Privacy Notice. We are not responsible for how social platforms process your data — please check their privacy policies to learn more and adjust your privacy settings.

7. How Long Do We Keep Your Information?

We keep your information as long as necessary for the purposes described in this Privacy Notice unless required by law.

Maximum retention: 24 months after account termination

When no longer needed, we delete, anonymize, or securely store your data (e.g., in backups) until deletion is feasible

8. How Do We Keep Your Information Safe?

We aim to protect your personal information through organizational and technical security measures.

While we take reasonable steps to safeguard your information, no digital transmission or storage system is 100% secure. Use the Services in a secure environment and stay vigilant.

9. What Are Your Privacy Rights?

You may review, change, or terminate your account at any time, depending on your legal jurisdiction.

Withdrawing Consent If we rely on your consent to process your data, you may withdraw it anytime via the contact info below. This won't affect lawful processing prior to withdrawal.

Opting Out of Marketing You can unsubscribe by:

  • Clicking "unsubscribe" in our emails
  • Replying "STOP" or "UNSUBSCRIBE" to SMS messages
  • Contacting us directly

We may still send service-related communications.

Account Information To update or delete your account:

  • Contact us via the details below
  • Or log in to your account settings

Note: We may retain certain data for legal or troubleshooting purposes.

Cookies and Similar Technologies You can adjust your browser to reject or remove cookies. This may affect your experience.

Questions or concerns? Email us at hello@medikloud.com

10. Controls for Do-Not-Track Features

We do not currently respond to DNT signals.

Most browsers and mobile OSs support a "Do-Not-Track" (DNT) setting. As no standard has been adopted, we do not respond to DNT signals at this time. If that changes, we'll update this notice.

11. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to remain compliant with laws.

You'll see a "Last Updated" date at the top of this page. Material changes may be notified by email or website notice. Please review this notice periodically.

12. How Can You Contact Us About This Notice?

If you have questions or comments, you may contact us by:

  • 📧 Email: hello@medikloud.com
  • 📬 Post:
    Klinikmed Technologies Private Limited
    Startup Village, Chandrampalem, Pedda Rushikonda, Madhurawada
    Visakhapatnam, Andhra Pradesh 530048, India

13. How Can You Review, Update, or Delete The Data We Collect From You?

You may have the right to:

  • Request access to the personal information we collect about you
  • Review how it is processed
  • Correct inaccuracies
  • Delete your information
  • Withdraw your consent (where applicable)

To submit a request, please fill out and submit a Data Subject Access Request.